By Scott Quier
I ordered the tripod I thought would fit my needs from their secure web-site. Ordering process was simple and smooth. As soon as I created an account with them (a requirement), I received an e-mail, part of which is quoted here:
By ordering your FEISOL equipment from our shop, you can take advantage of several great benefits:
. Official FEISOL Distributor for the USA and Canada
. 3 Year Warranty on all new products
. Shipping from North Carolina, USA
. No International Bank Transfer Fees and Hassles
. Warranty and Return Address in the USA
. Repair Service in the USA
. Easy to use Online Shop
. Product Reviews you can read and write
. Pay with Pay Pal, Credit Card, Bank Transfer, Money Order or Check
. DHL Tracking Number provided for purchases in the USA
. Support Ticket System
As soon as I completed the order (on a Saturday, 21 March), I receive the usual confirmation. On Monday (23 March), I received an order status update, indicating the tripod had been shipped. But, no tracking number, no mention of which shipping company was used. Four hours after I got the update from Feisol, I got an e-mail from FedEx providing me with the tracking number - from which I was able to determine expected delivery date. The package arrived on Wednesday, 25 March. Doesn't get much better than that.
When I opened up the shipping box, the product box was completely surrounded by shipping peanuts. Packing was good.